This is part II of our interview with John Kolthof, CCO of CCV GmbH. You can also read part one >> here.
Payment is not only about comfort but also about security and service. What concepts does CCV rely on?
Absolutely, security is always the top priority – this applies to the small retailer as well as the big player, because both have to earn and keep the trust of their customers. As a P2PE-certified company, we offer a special security seal that not only saves the merchant a lot of effort in the PCI-DSS certification process, but is also a guarantee for security at the POS. This P2PE (Point-to-Point Encryption) certification means, among other things, that we send payment systems coded according to certain criteria that guarantee clear traceability. This also applies to a possible repair process. Our international logistics and service center in the south of Germany is doing a great job and has become a real “hub” for all CCV services. We have invested in an ultra-modern infrastructure and can handle all orders promptly and smoothly. We are very proud of this, because many companies are relocating their logistics and service centers to non-European countries with external service providers, which means that quality and time-critical components can suffer.
What is CCV’s vision for the next 5 years?
We have an excellent starting position. We are small enough to always act flexibly and offer our customers not only standard solutions but also the extra mile. This is our advantage in contrast to the large mergers, such Worldline/Ingenico. We can allow ourselves to look at the details, to act customer-oriented and create sustainable solutions.
Currently the industry focus is based on the Omni channel approach, the next five years we will go to the next level. The ‘Engaged channel approach’ were we add the possibility to integrate services within the existing Omnichannel solutions, by allowing app developers to use for example the CCV Android base to offer value add towards our customers!