Welcome to the Customer Experience (CX) summer camp!

From the time you finish this 5-day course, you’ll have a fully-fledged CX strategy which will make your customers sit up and take notice.

Course outline

Lesson #1: The only You strategy - unlocked

Lesson #2: Map your customer journey 

Lesson #3: Level-up your review game with CX- available in 1 day

Lesson #4: CCV Case Study Session: Sans Soleil and their Stand-Out CX Strategy- available in 2 days

Lesson #5: The CCV CX Checklist - available in 3 days

Lesson 1

Revamp your CX with the ONLY YOU strategy - FREE Template

Learn how to define your ONLY YOU strategy in 7 steps and download our free templates

To the lesson

Lesson 2

How to Map your customer journey

Learn how to map out your Customer Journey in 4 stages and discover free online tools.

To the lesson

Lesson 3

Level-Up Your Review Game with CX

Learn how to use customer reviews to boost your brand’s reputation.

Lesson 4

CCV Case Study Session: Sans Soleil Spa and their Stand-Out CX Strategy

Learn how Sans Soleil uses social media, specialised services, special offers and exclusive group packages to keep their customers happily coming back for more indulgent treatments at their wellness centre.

Lesson 5

The CCV CX Checklist

The final steps that will help you win customers and keep them.