Business Process Advisor (m/f)
Can you continuously optimize the experiences of our customers?
Step into the world of CCV Group as a…
Business Process Advisor (m/f)
As a Business Process Advisor (m/f), you will focus on CCV’s intercompany operational processes across the entire customer value chain. You will continuously optimize the experiences of our customers, and translate our operational processes into clear Service Level Agreements with our internal and external suppliers. You will work collaboratively across relevant departments of the company, and will partner with business leaders, the IT department, business process owners and other stakeholders to identify information and process requirements. You will analyze the demand for process design, improvement and documentation within CCV’s end-to-end processes, and facilitate process workshops for process documentation, redesign, implementation, optimization and monitoring.
Our Business Process Advisor (m/f) manages process analyses and changes by implementing best practices for continuous improvement. He/she monitors, measures and provides feedback on process performance. Another important role in this position is to provide input for CCV’s process toolbox, templates, storage systems and governance procedures. Finally, our Business Process Advisor provides education and training to business users responsible for managing and operating business processes.
What are your talents?
As a Business Process Advisor (m/f), you have a strong results orientation and work in a structured, organized manner while being persistent in realizing targets.
You have a strong personality with the ability to manage, support and motivate stakeholders across locations. You are capable of building consensus, making decisions and managing resistance in a multicultural environment. You are able to gain insight into and interpret complex systems and business processes.
The following also applies to you:
- professional and intellectual capacities at a higher professional education level;
- a minimum of 5 years’ work experience in business process management and project management;
- certified Lean Specialist, or at least Six Sigma Green Belt-certified;
- strong analytical skills and experience with Scrum/Agile;
- experience in working in a multicultural, multidisciplinary organization is an advantage;
- excellent written and verbal communication skills in English, and ideally also a good understanding of German and/or Dutch;
- affinity with the payment industry.
Where will you work?
You will work for CCV Easy, an international business unit of the CCV Group that offers complete solutions for medium-sized and large integrators and operators in the self-service markets. CCV Easy is a relatively small, non-hierarchical and rapidly growing organization that realizes CCV’s strategic ambitions within self-service markets. CCV Easy is characterized by a strong team spirit and very ambitious employees. CCV Group is the parent company of several entities operating in the Netherlands, Belgium, Germany and Switzerland, and has more than 1,000 highly motivated employees at several European locations. You are flexible in terms of where you work.
What can you expect?
Working at CCV means working at a reliable, financially stable organization with an open atmosphere characterized by a strong team spirit. CCV is an organization where innovation and professionalism reinforce each other. A personal approach and passion for technology are the cornerstones of our policy. CCV staff are reliable, innovative, open, passionate and support their colleagues. We are looking for people who share these attributes. We ask a lot of you, but we also offer a lot. You will get every opportunity to develop yourself.
- a challenging 40-hour position as a member of a remote team;
- a workplace in Arnhem (Netherlands) or Au in der Hallertau (Munich region, Germany);
- a salary commensurate with market rates;
- a professional, international and informal working environment with enthusiastic colleagues.
Are you interested?
If you recognize yourself in this description, please e-mail your English application letter and CV to firstname.lastname@example.org. An assessment may be part of the application process. New employees are tested in accordance with the CCV screening policy.
Please do not make use of this vacancy as an acquisition opportunity