Summary: what can you expect?
We have all had to quickly respond to the new needs of the consumer, which arose nearly overnight. How can business owners operate in this new reality and achieve a positive shift towards recovery? Join our experts and guests to talk about how you can use payment technology to re-connect to your customer – online and instore.
Meet our speaker & industry expert
Expert in Consumer Behaviour, Associate Professor VUB
Prof. Dr. Malaika Brengman has been teaching at Vrije Universiteit Brussel since 2005, where she is responsible for the subjects Marketing, Strategic Marketing Management, Market Research and Consumer Behaviour. With her research, which mainly focuses on consumer behaviour and retail marketing, she obtained publications in internationally renowned scientific journals such as the 'Journal of Marketing Communications', the 'Journal of Product and Brand Management', 'Advances in Consumer Research', the 'Journal of Retailing and Consumer Services' and the 'Journal of Business Research'.
Partner at Roland Berger, Global Head of Payments
Sebastian is a partner at Roland Berger for the Financial Service industry and is based in Berlin. With over 15 years in international management consulting, he now leads the company's Payments practice group. Sebastian has in-depth expertise in financial services industry and covers the full value chain of account-, card-based and digital payments. Additionally he specializes in digital banking and artificial intelligence.
Sebastian has published several articles and studies about the Financial Service industry in Europe and South America.
Digital & Mobile Innovator, Host of Nieuwe Knikkers
Arlette Broex has already played a leading role in Fintech in the Netherlands for 20 years. She launched new digital payment and loyalty concepts within startups and large banks. In the past she was involved in the introduction of iDEAL and several new mobile payments initiatives.
She always looks for opportunities to translate new technology into use cases that offer value for consumers and businesses. It is never about the technology itself, but about how the technology can solve an issue, improve an experience or support new business.
Director of Sales, Marketing and Customer Service CCV
She uses her experience in change management and business development in the financial services to execute transformation within CCV, with customer centricity at the center of all efforts. She has a proven track record and true passion for digital transformation in all customer facing areas.
CCO CCV BE (Moderator)
Sam Arckens is the CCO of CCV Belgium since 2015. He has extensive international experience in sales and marketing as well as in interim as well as change management positions. During the last 20 years Sam has extensively worked in the payments eco-system such as point-of-sale, e-commerce, acquiring and fintech. Sam is a strong believer and advocate of customer intimacy & digital transformation.
Have some questions?
Is it for free?
Yes, participation is free for each individual session.
Which programme is used? Can I participate even if I don't have it installed?
The set-up of each session is organised with Microsoft teams. Even if you have not installed MS Teams, participation is of course still possible! After registration you will receive a link that will automatically take you to the virtual room. There is no need to download a programme!
Is there a participation limitation?
No. As an online event there is an unlimited number of participants.
I cannot participate, but I am interested in the topics. Is there a gleaning?
Yes, all sessions are recorded and will be available for review on the CCV website.
Why is this event only in English?
As an international company, we want this event not only to reach local audiences, but also to inform people across borders and bring together people interested in payment and commerce of all nationalities. The easiest way to do this is with the English language.
Are questions possible during the sessions?
The sessions are carefully as round tables to cover as many topics as possible. Questions can be asked at any time via the team chat function and will be passed on to the round table.