Driving Mobility Forward

How can payment help remove friction from your customer journey?

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Thursday October 8th, 14.00 - 15.00

Summary: what can you expect?

In this session, our experts will discuss expanding possibilities and the roadblocks for creating seamless customer journeys. Join our multidisciplinary panel of experts to learn about emerging best practice as well as new developments in EV-charging, public transport, parking and other mobility sectors.

  • What are the drivers behind the need for seamless mobility?
  • Who wins the tug of war: identified vs unidentified users?
  • What is the future of open- vs closed-loop payment systems?
  • In-app payments: when and when not to deploy?
  • What role does scheme-level tokenization play in creating a seamless customer experience?
  • What are the possibilities for co-creation in mobility?

Why should I attend?

  • Trends, Knowledge, Innovations & Tokenization
  • Hear about the latest mobility trends in Parking, EV Charging and Public Transport
  • Get insights about open loop vs. closed loop payment
  • See how Data Management can enrich the Customer Journey
  • Learn how tokenization is disrupting the concept of seamless travel

Meet our speakers & industry experts

Jeroen Kok

Director Payment & Mobility, Rebelgroup

In the last 24 years, Jeroen Kok has been working in more than 15 countries advising on, developing and implementing public transport payment systems in Europe, Asia, Africa and North America. He is a RebelGroup partner, a member of the governmental advisory board for Infrastructure and Environment in the Netherlands, and the Chairman of the European Travelers Council. In 2001, he set up Trans Link Systems (TLS) in the Netherlands and was the CEO for 9 years. TLS established the first nationwide e-payment system for all public transport operators in Europe from bus to train to tram to metro lines. Jeroen is an economist and has worked both in the private and public sector, with transport ministry, transport operator and fare collection system provider boardroom level experience of over 24 years. After his initial years at the Department of Economic Affairs, he was asked by the Department of Transport to work on the High-Speed Rail link between Amsterdam and Paris where he was responsible for the procurement model and the tendering of the operations contract. Further, before starting up Trans Link Systems, Jeroen was director of the Department of Transport, managing a nationwide mobility program, including road pricing and stimulating public-private partnerships.

Dan Johnson

Vice President Digital Identity, Mastercard

Dan Johnson is vice president, Identity Products for Mastercard based in London. He is a key leader in Mastercard’s initiative to create an effective, efficient and principled model of digital identity in an increasingly connected world. His team is helping to define how a person’s identity, and the entities operating on their behalf, can be verified immediately, safely and securely, across multiple touchpoints in both the digital and physical worlds. ​

Prior to joining Mastercard, Mr. Johnson was head of digital identity at HSBC Digital Solutions, where he worked with the UK government and a public/private consortium to define a multi-sector, multi-jurisdiction digital identity ecosystem designed to streamline cross-border bank account opening. He has also held senior IT and project management roles at Credit Suisse, Barclays Capital and the General Medical Council. ​

Mr. Johnson’s career spans more than 20 years, predominantly in financial services, but also within the commercial and public sectors. Originally a COBOL programmer and software tester, he has designed and delivered global customer data management, account opening and financial product management systems. ​

Mr. Johnson holds a BSc Hons in Information Systems with German from Staffordshire University.

Sebastiaan Frehe

Commercial Product Manager, CCV GmbH

Sebastiaan Frehe did his Master in Industrial Design Engineering and is now Commercial Product Manager at CCV GmbH since January 2019. He has been working in the Payment industry for over 10 years and especially focused on cashless solutions for large scale international events and stadiums. ​
At CCV GmbH Sebstiaan is responsible for EV Charging and Parking projects. He does not only identify new trends and innovations in these branches but also translates customer wishes and needs into real and innovative products and services.

Simon Wood

Senior Partner Manager, CCV GmbH

Simon is a payments specialist who has been working in the mobility sector for over 10 years. He is part of the CCV unattended payment team, where they are working with a large number of the industry’s parking, vending, EV charging, petrol sales & public transport payment solution providers. Closely involved in the launch of mobile phone parking payment in the UK and subsequently working with suppliers to the largest European parking hardware manufacturers, Simon is well placed to understand the requirements of the sector during this period of evolution. Simon is based in Salisbury, UK, and works alongside colleagues based in Netherlands and Germany.​

Steven Meredith

Leader of the Global Product Definition Team for eMobility, Innogy SE

Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again. 

Steven is the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, ‘The Offer You Can’t Refuse’. 

Getting curious already?

If you're interested to learn more, hear from industry experts and help us shape the future payment then don't hesitate to book your spot right away! Are you as excited for the session as we are? Then, take a look at our other webinars to see if there are other interesting topics for you or deep dive straight into the webinar topic via our below blog posts.

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Have some questions?

  • Is it free?

    Yes, participation is free for each individual session!

  • Which program is used? Can I participate even if I don't have it installed?

    The set-up of each session is organized with Microsoft teams. Even if you have not installed MS Teams, participation is of course still possible! After registration you will receive a link that will automatically take you to the virtual room. There is no need to download a program!

  • Is there a participation limitation?

    No. As an online event there is an unlimited number of participants.

  • I cannot participate, but I am interested in the topics. Is there a gleaning?

    Yes, all sessions are recorded and will be available for review on the CCV website.

  • Why is this event only in English?

    As an international company, we want this event not only to reach local audiences, but also to inform people across borders and bring together people interested in payment and commerce of all nationalities. The easiest way to do this is with the English language.

  • Are questions possible during the sessions?

    The sessions are carefully organised as round tables to cover as many topics as possible. Questions can be asked at any time via the team chat function and will be passed on to the round table.