Summary: what can you expect?
Join our experts to discuss the far-reaching consequences of the new reality on retail business. Additionally, our guests will elaborate on whether this crisis can be used as an opportunity to build a new relationship with the customer and become future-proof.
Meet our speakers & industry experts
Ralf Gladis is co-founder and managing director of the international payment service provider Computop - the payment people. He is also CEO of Computop Inc, New York.
Before founding Computop, Ralf Gladis developed database solutions and wrote books and articles for well-known IT publishers. In 1993 he founded his first company with his fellow student Frank Arnoldt and in 1997 he entered e-commerce with the founding of Computop. Today the company offers worldwide payment processing and fraud prevention to over 16,000 merchants and processes transactions worth 34 billion USD a year.
In the first few years Ralf Gladis built up the architecture of the Computop Paygate payment platform, making use of his technical knowledge. Later he concentrated on sales and marketing. Today Ralf Gladis is responsible for Computop's international expansion and strategic orientation.
Sales Lead Retail
Rainer Birkner graduated in Applied European Business studies after his apprenticeship as a banker. He is a top expert in sales and especially in payment, as he is now working for more than 20 years in this sector. At CCV Rainer is at home for 8 years now and took over the retail team lead in June 2020. In this function he is in close cooperation with partners to shape the best state of the art POS solutions with a special focus on making omnichannel happen for midsize and large chain stores. Rainer also represents CCV in several EHI Retail Institute Working Groups, e.g. for Self-Checkout Solutions.
Zhenya Starkova (moderator)
Head of Corporate Communications at CCV
Evgenia Starkova is Head of Corporate Communication & Branding at CCV. She has an extensive background in journalism and international business communication and enjoys building narratives that connect people with organizations. Evgenia specializes on leadership communication, change communication, reputation-building and brand management, with over 15 years of experience of working with large international organizations and fast-developing start-ups. At CCV she is in charge of developing the corporate communication function, covering both external and internal communication, as well as brand management.