How Savona and CCV from Fiserv Are Shaping the Future of Car Wash Payments Together

From challenge to a scalable solution

In the rapidly evolving world of self-service car washes, a reliable and future-proof payment infrastructure is essential. For Savona, the market leader in self-service car wash operations in the Benelux, it became increasingly important not only to have a strong payment provider but, above all, a partner capable of growing alongside its ambitions.

The challenge was clear: Savona was looking for a partner that could offer more than just payment acquiring. The company needed greater flexibility, more control over its hardware environment, and improved access to data insights. In addition, Savona wanted to work with an organization known for its high service levels and strong support. In CCV from Fiserv, they found a partner that successfully combined all these requirements, ultimately making the difference in their decision.

What makes CCV from Fiserv stand out according to Savona is the balance between scale and personal involvement. Despite being a large organization, the collaboration feels direct and personal. The team actively contributes ideas and responds quickly whenever needed. As Savona describes it, it is a large organization that feels small.

CCV from Fiserv is a large organization, but it feels small because everyone genuinely thinks along with us and is highly involved, 

Jos van Dal, Operations director Savona.

Reliability as a critical success factor

Within the car wash industry, reliability is simply a prerequisite for doing business. When payments fail, operations come to an immediate halt. Customers cannot use the facilities, and revenue generation stops instantly.

As a result, choosing a payment provider in this sector is largely about trust. Systems must be stable and available virtually all the time. This reliability forms the foundation of the partnership between Savona and CCV from Fiserv.

Integration and flexibility in practice

The implementation demonstrated how important flexibility is in practice. Installation was relatively straightforward, and the ability to integrate Savona’s own backend system provided exactly the level of control they were looking for.

Although some alignment was required during the initial phase, the result was a solution that is not only stable but also highly scalable. This has created a solid foundation for future growth.

Value for both customers and the organization

For end users, everything revolves around speed and convenience. Visitors want to pay effortlessly and immediately access the facilities. The CCV from Fiserv solution supports this through an intuitive interface and a wide range of payment options.

For Savona, the value lies primarily in the visibility and control the system provides, including:

• A clear overview of transactions
• Greater payment transparency
• Stable day-to-day operations

This combination improves both the customer experience and operational efficiency.

The future of payments in car wash

Looking ahead, Savona sees clear shifts in payment behavior. Cash and physical payment cards are becoming less important, while digital and mobile payments continue to gain momentum. Emerging technologies such as biometric payments are also beginning to appear on the horizon.

At the same time, payment terminals are expected to remain highly relevant for the foreseeable future. In environments where speed is critical, mobile apps do not always provide the most efficient user journey. They often introduce additional steps, whereas a physical terminal offers a direct and intuitive payment experience.

The expectation is therefore that payment terminals and digital innovations will continue to coexist, with ease of use remaining the decisive factor.

Partnerships as the key to success

In a market where competition and pricing pressure continue to increase, strong partnerships are becoming more important than ever.

Partnerships with payment specialists such as CCV from Fiserv are becoming crucial to remain competitive,” says Van Dal.

Particularly in sectors such as Car Wash, Vending, and Unattended Retail, an integrated payment solution with backend functionality is a key success factor.

Conclusion

The partnership between Savona and CCV from Fiserv demonstrates how smart payment solutions contribute to:

• An enhanced customer experience
• Reduced operational complexity
• New growth opportunities

A future-proof vending and car wash environment starts with reliable and flexible payment solutions.