Local expertise makes the difference in retail payments
The retail sector is evolving rapidly. Consumers now expect a seamless payment experience at every stage of their customer journey — at the checkout, online or through self-service applications.
As a result, the role of payment partners is also changing. Retailers are no longer simply looking for a provider that processes transactions, but for a partner that supports them with technology, insights and flexible integrations.
CCV from fiserv responds to these needs by combining local expertise, personal support and innovative payment solutions. Thanks to its strong understanding of the Belgian market, local payment methods such as Bancontact, Payconiq and meal vouchers can be efficiently integrated into existing retail environments.
Mathieu Derez - Head of Support CCV“We are evolving from supplier to proactive partner.”
Local support as added value
When payment processes are critical to daily operations, support makes a real difference. Retailers expect fast assistance, clear communication and a partner that understands the local market.
CCV from fiserv combines:
- Local support in the customer’s own language
- Personal service and short communication lines
- Self-service options where preferred
- Tailor-made integrations for complex retail environments
- Support for omnichannel payment experiences
There is also a growing demand for solutions that allow customers to pay easily everywhere: in-store, online and through unattended applications such as kiosks, charging stations or self-service terminals.
Smart technology combined with human expertise
Technology and AI help retailers work faster and more efficiently, as long as ease of use remains central.
Mathieu Derez - Head of Support CCV“The future lies in the combination of smart technology and human expertise.”
Discover smart payment solutions for retail
From local payment methods to scalable integrations and reliable support: discover how CCV from fiserv supports retailers at every stage of the customer journey.