SoftPOS as a backup solution in Retail

Ensuring payment continuity during terminal or infrastructure outages

The challenge

In today’s retail environment, cashless payments are the norm. However, when fixed card terminals become unavailable due to power outages, network issues, or technical failures, operations can come to a standstill. The result? Lost sales, long queues, and frustrated customers. 

The answer: A SoftPOS solution as a backup

SoftPOS solutions allows retailers to accept contactless card payments and mobile wallets directly on NFC-enabled Android devices. These mobile devices are stored in the back office and only activated in emergency scenarios such as power or system outages. 

Key benefits

• Instant availability on preconfigured mobile devices
• Also usable on Android devices (handhelds) with a scanner
• Independence from stationary systems and power supply
• Secure, PCI-DSS-compliant transactions
• Fast, contactless payments that minimize customer waiting time 
   

Implementation recommendation

• Prepare devices: Use NFC-enabled Android smartphones or tablets with the SoftPOS app pre-installed and configured with merchant credentials.
• Ensure security: Use PIN or multi-factor authentication to restrict access; all transactions are encrypted.
• Define processes: Clearly outline when and how the backup device should be used.
• Train staff: Provide brief training to ensure employees can confidently operate the system during disruptions.
• Power strategy: Keep devices charged or connected to a power bank to ensure operation without mains electricity.
• Run test scenarios: Schedule regular drills to verify functionality and staff readiness.