Change in format of our transaction files

You will continue to receive the transaction files. However, transactions from third parties will no longer be included in the file. From April 1, 2024, CCV may only display transactions in the transaction overview that are processed according to the CCV PF or CCV Bancontact contract.

These are transactions that are not processed by CCV within the CCV PF or CCV Bancontact contract. Think of transactions processed by EMS, Concardis or Elavon.

As a financial institution, CCV must comply with various laws and regulations. Therefore, as a transaction processor, we can only provide insight into transactions processed through a contract with CCV. Since we are not the owner of the transactions processed by another transaction processor, we cannot make this data visible from our own transaction processing. The deadline to comply with this requirement was set by the regulatory authorities for April 1, 2024.

For insight in transactions processed by a third party, we refer you to the acquirer with whom you have contracted to process these transactions. You can also consult the transaction overview in your MyCCV account if you have a CCV payment terminal linked to your online portal.

Transactions from third parties are processed through CCV, but your contract is with a third party. Since we aren't owner of the transaction data, we cannot make this data visible from our own transaction processing. Thanks to the direct integration between our terminals and MyCCV, we can provide you with insight in your own secure online account into all transactions executed on the terminal.

Do you have a PAX or Verifone payment terminal from CCV (excluding CCV Mini and Verifone Smart Vx570-Vx820) in your business? Then you can easily view all transactions in MyCCV. Consult this page on our website to learn how to access your transaction overview in your customer portal.

When you activate a CCV PF or CCV Bancontact transaction processing contract with us, you can request a transaction report on a daily, weekly of monthly basis. These files are sent to you as a .csv file which can be converted to a .xls file.

If, following the adjustments, you no longer wish to receive the streamlined version of the reports and consequently no longer wish to pay for the transaction files, we are sorry to hear that but understand your choice. Please contact our customer support department to discontinue the delivery of your transaction files.

When activating transaction processing with CCV, you indicated that you wish to receive transaction reports on a daily, weekly, or monthly basis for transactions covered by this contract. CCV continues to comply with this agreement. Because we could also report transactions from third parties, you saw more transactions in your transaction file than those covered by your contract. From April 1, 2024, CCV may no longer include transactions from third parties in the transaction file because CCV is not the owner of the contract. The price remains the same because CCV continues to provide you with insight into the transactions covered by the contract you have with CCV.

Unfortunately, this is not possible. For all new devices, we offer you the opportunity to view transactions within your MyCCV-account, but no longer via CSV files.