Guiding principles

Our sustainability vision is based on seven guiding principles:

Based on international thought leadership

We contribute to the 17 UN Sustainable Development Goals (SDG) and align our business to the 10 principles of the UN Global Compact.

Integrated in our daily business processes

All of our employees have ownership of their department’s #WeCare goals.

Anchored in the current context

Our strengths, weaknesses and aspirations inspired the current #WeCare programme.

A systematic company-wide programme

We aim to align each of our core processes with the principle of sustainable business, thus improving our businesses as a whole.

Oriented towards action and learning

We will take with us all learnings along this journey and use them as an opportunity to keep improving our CSR vision and programme.

Created in a participatory environment

#WeCare was built on rounds of close stakeholder consultations.

Built on CCV’s values

#WeCare was built on CCV core values; Connected, Reliable, Future-proof and Experienced. We are committed to honouring our legacy and improving ourselves for years to come.

Annual ESG report

As a reliable provider of payment solutions, we care a great deal about transparency. Our annual ESG report reflects what we accomplish, year by year, and where we still aim to improve.

Our sustainability rating

EcoVadis is the world’s largest and most trusted provider of business sustainability ratings with a global network of more than 100,000+ rated companies. With our gold status, CCV is among the top 5 percent of companies in our industry.

Our Code of Conduct for Business Partners

Compliance plays an essential role for our organisation. Therefore, we also require our business partners of CCV to comply with our Code of Conduct in addition to complying with country-specific laws. This Code of Conduct goes beyond foreign trade, data protection and anti-corruption clauses. It also covers environmentally sustainable practices, responsible sourcing of materials, honouring human rights, ensuring occupational health and safety of employees, and more.

Whistleblower system

Our reputation as a reliable, fair and respectful company is critical to our success. That is why we encourage you to raise your concerns if you suspect any unlawful, unethical or otherwise inappropriate behaviour involving CCV that may result in a serious breach of applicable laws or regulations (either national or European laws), our Code of Conduct, or any internal policies or procedures.

When strict confidentiality or anonymity is desired, you can make use of our multilingual SpeakUp Line from a neutral, third-party provider. This line is available via internet or telephone via the following numbers:

  • Germany: 0800 181 8952 (please use code: 106314)
  • The Netherlands: + 31 10 700 7503 (please use code: 106314)
  • Belgium: 0800 893 26 (please use code: 106314)