Welcome to the Customer Experience (CX) summer camp!
From the time you finish this 5-day course, you’ll have a fully-fledged CX strategy which will make your customers sit up and take notice.
Lesson #2: Map your customer journey - available in 1 day
Lesson #3: Level-up your review game with CX- available in 2 days
Lesson #4: CCV Case Study Session: Sans Soleil and their Stand-Out CX Strategy- available in 3 days
Lesson #5: The CCV CX Checklist - available in 4 days
How to Map your customer journey
Learn how to map out your Customer Journey in 4 stages and discover free online tools.
Level-Up Your Review Game with CX
Learn how to use customer reviews to boost your brand’s reputation.
CCV Case Study Session: Sans Soleil Spa and their Stand-Out CX Strategy
Learn how Sans Soleil uses social media, specialised services, special offers and exclusive group packages to keep their customers happily coming back for more indulgent treatments at their wellness centre.
The CCV CX Checklist
The final steps that will help you win customers and keep them.