Services we provide at #CCV
Core Support
Maximize your payment solution's performance with our Core Support Contract. Benefit from 24/7 escalation support, and expert guidance from our dedicated support team. Let us ensure your payments are always secure, fast and reliable.
24/7 support for downtime issues / escalations
Business hours support for quick issue resolution
Backed by CCV’s 65 years of experience in payments
Essential support
Essential Support comes as a basic support package that is included in the Online Payments solution. This contract provides you access to self-service tools and API access for configuration and reporting, as well as support via email for issues that cannot be resolved through self-service.
Self-service tools and API access for configuration and reporting
Support via email for issues that cannot be resolved through self-service
Backed by CCV's 65 years of experience in payments
Core Support
The Custom Support is designed for those who don't currently have an active support agreement with CCV. By choosing this paid service, you gain the opportunity to connect with CCV's support team through tickets during business hours. This way, you can receive help with any issues related to your Online Payments solution.
Covers any Online Payments support topics not included in the Essential Support contract
Business hours support for quick issue resolution
No contractual commitment: purchase support services as-needed
Premium support
Enhance your payment solution performance through CCV's Premium Support. Leverage 24/7 escalation support and expert guidance from our dedicated team. Let us ensure your payments remain secure, swift, and reliable by quarterly reviews and tailored assistance to drive your growth.
Customized support tailored to your specific integration needs
Quarterly reviews to ensure satisfaction and identify areas for improvement
Backed by CCV’s 65 years of experience in payments
Integration support
Our Integration Support service is here to help you get the most out of your CCV Online Payments solution. With this specialized support, you'll have access to a technical expert during business hours to help you with integration issues, API questions, and optimization for better performance and usability. It's the perfect way to ensure seamless integration and maximum benefit for your business.
Access to technical resources and test environment during business hours
Assistance with authorization flows, API questions and troubleshooting integration issues
Optimization of integration for better performance and usability
Omnichannel reporting
The Omnichannel reporting service is here to offer you personalized reports packed with insights that go beyond existing reporting tools, like MyCCV. This service is perfect if you're in need of custom reports without technical know-how. It offers you deep insights into payment transactions across online, mobile, and in-store channels, empowering customers to make informed business decisions.
Custom reports (monthly/quarterly/yearly) tailored to your needs
Reporting beyond existing tools
Backed by CCV’s 65 years of experience in payments
The core support you need to keep your business running.
The essential support you need to keep your business running.
Get the support you need, when you need it.
Maximize your success with Premium Support.
Get the most out of your solution with our Integration Support.
Custom reports tailored to your business needs.
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| Payment method | Shopper country | Processing fee | Acquiring fee | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 Bancontact |
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| Bancontact |
Belgium | € 0,39 | n.a. | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 Mastercard |
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| Mastercard |
Worldwide | € 0,20 | 1,75 % | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund<span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture<span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault<span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout<span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:For non-EURO and commercial cards, different pricing may be used | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:For non-EURO and commercial cards, different pricing may be used | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 Maestro |
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| Maestro |
Worldwide | € 0,20 | 1,75 % | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:For non-EURO and commercial cards, different pricing may be used | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:For non-EURO and commercial cards, different pricing may be used | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 Visa |
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| Visa |
Worldwide | € 0,20 | 1,75 % | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:For non-EURO and commercial cards, different pricing may be used | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:For non-EURO and commercial cards, different pricing may be used | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 VPay |
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| VPay |
Worldwide | € 0,20 | 1,75 % | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:For non-EURO and commercial cards, different pricing may be used | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:For non-EURO and commercial cards, different pricing may be used | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 PayPal |
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| PayPal |
Worldwide | € 0,20 | Based on your PayPal agreement | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| n.a. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 iDeal |
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| iDeal |
The Netherlands | € 0,29 | n.a. | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 Bank Transfer |
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| Bank Transfer |
Worldwide | € 0,25 | n.a. | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 American Express |
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| American Express |
Worldwide | € 0,20 | Based on your Amex agreement | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| n.a. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 Apple Pay |
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| Apple Pay |
Worldwide | n.v.t. | n.a. | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><span class="question">Optimize your payment process by authorizing transactions and capturing funds later</span></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><span class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</span></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><span class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</span></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:The price depends on the chosen payment method in the Apple Pay wallet | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information:The price depends on the chosen payment method in the Apple Pay wallet | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 Klarna |
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| Klarna |
Selected few countries | € 1,00 | 2,99 % | Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sale ? Effortlessly process transactions for customer orders |
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Sale ? Effortlessly process transactions for customer orders |
<div class="table-question-mark-container">Refund <span class="trigger">?</span><div class="question">Provide a hassle-free refund experience</div></div> | <div class="table-question-mark-container">Auth/Capture <span class="trigger">?</span><div class="question">Optimize your payment process by authorizing transactions and capturing funds later</div></div> | <div class="table-question-mark-container">Token Vault <span class="trigger">?</span><div class="question">Safely store your customers payment information in CCV's secure Token Vault. Simplify future transactions by securely accessing stored payment data without compromising sensitive details.</div></div> | <div class="table-question-mark-container">Gross payout <span class="trigger">?</span><div class="question">Receive pay-outs for successful transactions without any deductions, including credit card payments.</div></div> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information: Germany, United Kingdom, Canada, Spain, Australia, Romenia, Czech Republic, Greece, Italy, Finland, France, Poland, Sweden, United States, Norway, Austria, Netherlands, Switserland, Belgium, Denmark, Portugal, Ireland | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| More information: Germany, United Kingdom, Canada, Spain, Australia, Romenia, Czech Republic, Greece, Italy, Finland, France, Poland, Sweden, United States, Norway, Austria, Netherlands, Switserland, Belgium, Denmark, Portugal, Ireland | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Refund fee: € 0,19